Table of contents

Introduction

By default, your product suggestions are available at yourproductname.featureupvote.com.

If you simply want to change the product name in your url, you can quickly do this by going to your dashboard, then selecting Customize > Board URL.

However, you can also change this url to a domain name that you own, such as feedback.yourcompany.com.

You might want to use your own domain name because:

  • Using your own domain makes your customers feel more secure and happy to give feedback
  • Using your own domain means your customers have a more coherent and branded user experience
  • Using your own domain name gives you the flexibility to change your approach to feature request tracking

What domain names you can choose

It’s up to you, although a popular choice is feedback.yourcompany.com.

We chose dogfooding.featureupvote.com for our own board (which is as close to a joke as you get as software developers).

How you can set up your own domain name

Changing to a custom domain name requires some technical configuration by you or your website admin. Here’s what you need to do:

1: Choose a domain name

For example, feedback.yourcompany.com.

2: Add a CNAME record

This will need to be done by a sys admin or whoever manages your domain name.

In your domain name server (DNS) settings, add a CNAME record for feedback.yourcompany.com (or whatever domain name you chose in step 1) that points to cbs.featureupvote.com.

Make sure you don't point your custom domain name directly to your Feature Upvote product board. Your CNAME record must point to cbs.featureupvote.com. This allows us to serve your traffic using HTTPS.

3: Additional info for CloudFlare users only

If you are using CloudFlare as your DNS provider, this extra info is important to follow.

In CloudFlare’s control panel, you’ll need to set the CNAME record to “Traffic to this hostname will not go through CloudFlare.” You can do this by changing from orange to the grey cloud option. Click on the orange icon and it changes to grey:

4: Contact us

We need to make the necessary settings our end. Please email us at: support@featureupvote.com using this subject line: “custom domain name”.

In the email, tell us the URL of your Feature Upvote product board, and your custom domain name.

We’ll let you know when your custom domain name is ready to go.

Why we turn on SSL

SSL will be turned on by default. This is simply because it is more secure. Any attempt to use your custom domain name using “http” will be redirected to “https”.