Customising your feedback board

Setting up a custom domain name


By default, your board is available at

If you simply want to change the board name in your url, you can quickly do this by going to your dashboard, then selecting Board settings > Board URL.

However, you can also change this url to a domain name that you own, such as

You might want to use your own domain name because:

  • Using your own domain makes your customers feel more secure and happy to give feedback
  • Using your own domain means your customers have a more coherent and branded user experience
  • Using your own domain name gives you the flexibility to change your approach to feature request tracking

What domain names you can choose

It’s up to you, although a popular choice is

We chose for our own board (which is as close to a joke as you get as software developers).

How you can set up your own domain name

Changing to a custom domain name requires some technical configuration by you or your website admin. Here’s what you need to do:

1: Choose a domain name

For example,

2: Add a CNAME record

This will need to be done by a sys admin or whoever manages your domain name.

In your domain name server (DNS) settings, add a CNAME record for (or whatever domain name you chose in step 1) that points to

Make sure you don't point your custom domain name directly to your Feature Upvote feedback board. Your CNAME record must point to This allows us to serve your traffic using HTTPS.

3: Additional info for CloudFlare users

If you are using CloudFlare as your DNS provider, this extra info is important to follow.

In CloudFlare’s control panel, you’ll need to set the CNAME record to “Traffic to this hostname will not go through CloudFlare.” You can do this by changing from orange to the grey cloud option. Click on the orange icon and it changes to grey:

4: Contact us

We need to make the necessary settings at our end. Please email us at: using this subject line: “custom domain name”.

In the email, tell us the URL of your Feature Upvote feedback board, and your custom domain name.

We’ll let you know when your custom domain name is ready to go.

Why we turn on SSL

SSL will be turned on by default. This is simply because it is more secure. Any attempt to use your custom domain name using “http” will be redirected to “https”.

Need more help with this?

Contact us here