Using your feedback board as a moderator

Email notifications for customers

Introduction

A benefit of a feedback board is letting your customers and team know that you’re acting on their feedback. So we make it easy for you to tell them with automated email notifications.

The initial contributor and anyone who commented on the suggestion are notified when you change the status of a suggestion.

Automated notification emails are great because:

  • You don’t have to do anything as a moderator – it’s automated
  • Customers or your team instantly see that you’re hard at work
  • Email is an effective way of communicating with people who want to hear from you

Email notifications are sent only for paid, active accounts. Email notifications are not sent for trial accounts. We need to have this limitation to prevent our email system from abuse.

Who receives notification emails?

  • The person who made the suggestion
  • Any person who commented on the suggestion
  • Anyone who voted on the suggestion (this is optional)
  • Moderators don’t get notified. We figure you know what’s going on already.

Sample notification email

If you want voters to be given the option of email notification, check the box on the board behaviour section of your dashboard.

Allow voters to get email notifications

Anyone who upvotes a suggestion then sees this message:

Allow voters to get email notifications

When are notification emails sent?

  • Emails are sent once a day. If you make multiple changes to a suggestion, we’ll combine those into a single email notification.

People who receive emails can stop ‘following’ with a single click.

Disabling email notifications

If email notifications are not appropriate for your users, you can turn this off.

In your Feature Upvote dashboard:

  1. go to “Feedboard Boards”, and select “Settings”
  2. select “Behaviour”
  3. Uncheck the “Enable email notifications of suggestion updates” checkbox and click “Save changes”

Preventing abuse

With the help of Postmark we track our email delivery and the rate of bounces, spam reports, and unintended uses. We also actively monitor the emails we send, looking for any possible abuse of your account by others.

We’ve had a few instances of spammers trying to become Feature Upvote customers simply to send spam emails. So boards that are triggering well beyond a reasonable number of notifications will have email notifications disabled.

Need more help with this?

Contact us here