How customers use your feedback board
Upvoting a suggestion or adding a comment
Your customers might want to upvote a suggestion or add a comment if:
- They also want the suggested feature to be built
- They want a suggested feature to be built but would like to add greater detail to the suggestion or suggest an amendment
How to upvote a suggestion
Customers select the suggestion they want to upvote (which can include clicking on the number of existing upvotes).
They select the green ‘upvote’ button.
We make upvoting a two-part process so that customers actually read the suggestion and any comments and make an informed vote.
However, if you would like us to support a one-part process please add/upvote this suggestion on our own Feature Upvote feedback board.
Anyone can upvote a suggestion or add a comment (see why we don’t require your customers to sign in).
However, for security purposes, you can see the date, IP address, OS, browser and device of each upvote. Select ‘voting options’ when viewing a suggestion.
Then choose ‘view upvotes’ to see the date, IP address, OS, browser and device of each upvote.
How to add a comment
Your customers simply select the suggestion they want to comment on and fill in the comment form.
Customers can edit comments for up to 30 minutes after posting them.
Need more help with this?