EU General Data Protection Regulation (GDPR)

As we are based in Spain, which is in the European Union, we are regulated by the EU General Data Protection Regulation (GDPR). We are fully compliant with the GDPR.

Feature Upvote and the GDPR

  1. Feature Upvote is a “data processor”, according to the GDPR definition. We process your users’ feature requests on your behalf.

  2. Feature Upvote collects no personal data other than the full name and email address of our users. We do not store our paying customers’ addresses, locations or credit card numbers when they make a purchase - this data is safely and securely handled by our payment processor, Stripe.

  3. We use user data solely for reasons directly related to providing the core features of Feature Upvote. We do not use any personal data for marketing, profiling or similar purposes.

  4. Feature Upvote has “right to be forgotten” procedures in place. We automatically and fully delete a customer’s data three months after they cancel their account and/or the account expires. The sole reason for holding onto the data for three months is to allow customers a reasonable amount of time to export their data or to reactivate their account. Upon request, we can delete data earlier.

  5. When a customer’s data is deleted, all suggestions, comments, votes, email addresses, names, and metadata are deleted. The only customer data we keep long term after cancellation is the data to meet our legal requirements for our bookkeeping duties. Precisely, we keep a record of all invoices and payments with enough information to meet our legal requirements.

  6. Feature Upvote has less than 250 employees, which means we don’t have to keep records of data processing activities.

  7. Feature Upvote takes all reasonable steps to ensure the reliability of any personnel who have access to personal data. Feature Upvote has in place all reasonable technical and organisational measures to keep all personal data confidential and secure and to protect personal data against accidental loss or unlawful destruction, alteration, disclosure or access.

  8. Feature Upvote is hosted on Amazon’s AWS (Amazon Web Services) cloud infrastructure. We regularly perform audits to ensure we are following Amazon’s recommended security guidelines for data protection.

Need more information about Feature Upvote and the GDPR? Write to support@featureupvote.com and we’ll put you in touch with the right member of our team.