As we are based in Spain, which is in the European Union, we are regulated by the EU General Data Protection Regulation (GDPR). We are fully compliant with the GDPR.
Feature Upvote is a “data processor”, according to the GDPR definition. We process your users’ feature requests and related data on your behalf.
- We use data from your users solely for reasons directly related to providing the core features of Feature Upvote. We do not use any personal data from your users for marketing, profiling or similar purposes. Data collected is limited to email address, full name, IP address, browser user agent string, and HTTP referrer. IP address, browser user agent string, and HTTP referrer are used solely as a technical aid to help prevent spam and service misuse.
- Feature Upvote has “right to be forgotten” procedures in place. We automatically and fully delete a customer’s data three months after they cancel their account and/or the account expires. The sole reason for holding onto the data for three months is to allow customers a reasonable amount of time to export their data or to reactivate their account. Upon request, we can delete data earlier.
- When a customer’s data is deleted, all suggestions, comments, votes, email addresses, names, and metadata are deleted. The only customer data we keep long term after cancellation is the data to meet our legal requirements for our bookkeeping duties. Precisely, we keep a record of all invoices and payments with enough information to meet our legal requirements.
- When an individual or organisation creates a trial account, but never converts the trial account to a paid subscription, the account is deleted, including all suggestions, comments, votes, email addresses, names, and metadata, six months after the trial expires.
- Feature Upvote has less than 250 employees, which means we don’t have to keep records of data processing activities.
- Feature Upvote takes all reasonable steps to ensure the reliability of any personnel who have access to personal data. Feature Upvote has in place all reasonable technical and organisational measures to keep all personal data confidential and secure and to protect personal data against accidental loss or unlawful destruction, alteration, disclosure or access.
- Feature Upvote is primarily hosted on Amazon’s AWS (Amazon Web Services) cloud infrastructure. We regularly perform audits to ensure we are following Amazon’s recommended security guidelines for data protection.
- Feature Upvote’s AWS region is Ireland, a European Union member state. We store production data solely within the European Union.
What data do we collect?
On our public website (“marketing site”)
On our website we use Google Analytics to help us understand, in anonymised form, how the site is being used. We use Google Analytics’
anonymizeIp option to ensure that Google Analytics does not store personally identifying information. Google Privacy Compliance Policy
Our support emails are managed by Google G Suite. Google G Suite Privacy FAQ
Our users on our web application (the “Feature Upvote service”)
When you create an account on Feature Upvote we store your IP address, browser user agent string, and HTTP referrer. We do this so we can detect when people try to abuse the service. This information is stored in our database, which is hosted on AWS, using the Ireland data region, and is not shared with other services.
Feature Upvote offers several optional integrations. When you enable an integration, your data will be shared with the integrated service only to the minimum extent necessary to provide the functioning integration.
Your users on our web application (the “Feature Upvote service”)
When your users post a suggestion or a comment or upvote a suggestion on the Feature Upvote service, we store your user’s full name, email address, IP address, browser user agent string, and HTTP referrer. This data is used to perform the functions of the Feature Upvote service, including preventing spam and service misuse.
User information is stored in our database, which is hosted on AWS, using AWS’s Ireland region.
Financial transaction information
If you become a paying customer, you will need to provide us and our payment partners (Stripe for the billing, Quaderno for the invoicing) with valid billing information. We will be able to see your name, billing address, email address, and VAT number (if you have provided one). We are not able to see your credit card number.
As you would expect of any business, we share transaction data with our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.
In addition, we use the business analytics service ChartMogul for internal business analysis. They also have details of customer purchasing history.
Data Processing Agreement
Becoming a customer of our service implies acceptance of our Data Processing Agreement, unless otherwise explicitly agreed with us in writing.
Need more information about Feature Upvote and the GDPR? Write to firstname.lastname@example.org.