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As we are based in Spain, which is in the European Union, we are regulated by the EU General Data Protection Regulation (GDPR). We are fully compliant with the GDPR.

Data Processor and Data Controller Roles

When we process personal data that you and your users provide to us when using Feature Upvote we are your data processor and you are our data controller. Our Data Processing Agreement (pdf) governs the roles and responsibilities of each party when processing personal data.

When any individual uses our website or Feature Upvote we will be collecting some personal data from them for our own purposes and will be a data controller in relation to this data collected. For example: when we use your email address to inform users of updates to our services or website. We will be acting a data controller in relation to users and the terms of our Privacy Policy will apply to our use of such personal data as a controller.

Summary of Processing as a Data Processor

  1. We use data from your users solely for reasons directly related to providing the core features of Feature Upvote. We do not use any personal data from your users for marketing, profiling or similar purposes. Data collected is limited to email address, full name, IP address, browser user agent string, and HTTP referrer. IP address, browser user agent string, and HTTP referrer are used solely as a technical aid to help prevent spam and service misuse.
  2. Feature Upvote has “right to be forgotten” procedures in place. We automatically and fully delete a customer’s data three months after they cancel their account and/or the account expires. The sole reason for holding onto the data for three months is to allow customers a reasonable amount of time to export their data or to reactivate their account. Upon request, we can delete data earlier.
  3. When a customer’s data is deleted, all suggestions, comments, votes, email addresses, names, and metadata are deleted. The only customer data we keep long term after cancellation is the data to meet our legal requirements such as a record of all invoices and payments.
  4. When an individual or organisation creates a trial account, but never converts the trial account to a paid subscription, the account is deleted, including all suggestions, comments, votes, email addresses, names, and metadata, six months after the trial expires.
  5. We take all reasonable steps to ensure the reliability of any personnel who have access to personal data. We have in place all reasonable technical and organisational measures to keep all personal data confidential and secure and to protect personal data against accidental loss or unlawful destruction, alteration, disclosure or access.
  6. Feature Upvote is primarily hosted on Amazon’s AWS (Amazon Web Services) cloud infrastructure. We regularly perform audits to ensure we are following Amazon’s recommended security guidelines for data protection.
  7. Our AWS region is Ireland, a European Union Member State. We store production data solely within the European Union.

Summary of Data Collection and Processing as a Data Controller

Data collected on our public website (“marketing site”)

On our website we use Google Analytics to help us understand, in anonymised form, how the site is being used. We use Google Analytics’ anonymizeIp option to ensure that Google Analytics does not store personally identifying information. Google Privacy Compliance Policy

On our website we use Plausible Analytics to help us understand how the site is being used. Plausible Analytics does not collect any personal data, nor does it collect any personally identifiable information. Plausible Analytics Data Policy

For speed we deliver some website resources, including fonts and JavaScript libraries, using public third-party content delivery networks (CDNs).

Videos available on our website are hosted on Wistia. Wistia Privacy Information

Our public website is hosted on Kinsta. Kinsta Privacy Policy

Our support emails are managed by Help Scout. Help Scout Privacy Policy

Our email system is managed by Google Workspace. When you send an email to us, it is stored on Google’s infrastructure. Google Workspace Privacy FAQ

Data collected from users of our web application (the “Feature Upvote service”)

When you create an account on Feature Upvote we store your IP address, browser user agent string, and HTTP referrer. We do this so we can detect when people try to abuse the service. This information is stored in our database, which is hosted on AWS, using the Ireland data region, and is not shared with other services.

We determine the country from which account users are accessing Feature Upvote via your IP address. We do this by sending your IP address with no additional data to the service IPInfo. IPInfo Privacy Policy

We send transactional emails to registered users of Feature Upvote via the email delivery service Postmark, which is operated by Wildbit LLC. Wildbit Privacy Policy

When you choose to receive our newsletter, we supply your email address to the email newsletter service MailerLite. MailerLite Privacy Policy

When you upload a company logo or “favicon”, these are stored using the image hosting service Cloudinary. No personally identifying information is supplied to Cloudinary. Cloudinary Privacy Policy

Feature Upvote offers several optional integrations. When you enable an integration, your data will be shared with the integrated service only to the minimum extent necessary to provide the functioning integration.

Data collected from your users on our web application (the “Feature Upvote service”)

When your users post a suggestion or a comment or upvote a suggestion on the Feature Upvote service, we store your user’s full name, email address, IP address, browser user agent string, and HTTP referrer. This data is used to perform the functions of the Feature Upvote service, including preventing spam and service misuse.

User information is stored in our database, which is hosted on AWS, using AWS’s Ireland region.

User data is shared with the comment spam detection service, Akismet. Akismet Privacy Policy

We send transactional emails only to your users of Feature Upvote via the email delivery service Postmark, which is operated by Wildbit LLC. We never send your users marketing emails. Wildbit Privacy Policy

Your users can upload images to Feature Upvote; these are stored using the image hosting service Cloudinary. No personally identifying information is supplied to Cloudinary. Cloudinary Privacy Policy

A limited subset of suggestion data is shared with the search provider Algolia. No personally identifying information is supplied to Algolia. Algolia Privacy Policy

Financial transaction information collected

If you become a paying customer, you will need to provide us and Stripe, our payment partner with valid billing information. We will be able to see your name, billing address, email address, and VAT number (if you have provided one). We are not able to see your credit card number.

As you would expect of any business, we share transaction data with our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.

In addition, we use the business analytics service ChartMogul for internal business analysis. They also have details of customer purchasing history.

Need more information about Feature Upvote and the GDPR? Write to dataprotection@featureupvote.com.