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We’re building a new widget that allows you to embed your Feature Upvote feedback board in any web app.
And we need your help!
You know that software you regularly use, but it is just so painful? The rough edges, the weird messages, the unexpected behaviour?
No-one sets out to make software like this. But it happens – all too often.
In this video, I share six things you can to to avoid your product becoming a painful experience. Follow these, and your customers won’t have to endure a “death of a thousand cuts” user experience.
We all like to claim our software product is full of innovations to make our users’ lives better.
In reality, your software should actually be the opposite. It should not be full of innovations. On the contrary, it should work just like everybody’s else software, say 99% of the time.
Our tips on getting and managing feedback from beta testers. We look at when you should ask for feedback, which tools will help you gather and manage feedback, and when you should iterate based on feedback.
Usability testing turns a good product into a great product.
We did some formal usability testing in the early days of Feature Upvote. This turned out to be one of the most valuable things we did in our early days.
In this video I share some tips for doing usability testing with almost no budget, no special equipment, no special training, and no special labs.
In theory, we use sophisticated frameworks to choose what to build next.
In reality, many product teams are using these somewhat less-sophisticated approaches. Not you of course, and not us. Oh no, just those other dysfunctional product teams!
Make a great product, seek and listen to customer feedback, and use the feedback to make your product even better. Simple right?
The reality is much harsher.
In this video I share the harsh lessons I’ve learnt in dealing with customer feature requests in my 20+ years of creating software.
Learn how to set up and use feedback boards to collect suggestions from customers, employees, and beta testers.
Well, not exactly “deleted”; we’ve archived the backlog for future reference. Only our team has access to the archive, so the feature requests it contains are effectively deleted for the people who suggested and voted on them.
We then re-seeded our feedback board with the feature requests we’re most likely to implement in coming months.
You can now move suggestions in bulk from one Feature Upvote board to another board.
The new “bulk move” allows you to move up to 50 suggestions at a time.
Learn how to create and use an idea board. Discover tips to maximize the board’s engagement. Optimize the moderation process.
If you have created some tags for your Feature Upvote board, you can now let contributors (i.e. your customers) choose tags to add to their suggestions. If you’d like contributors to be able to tag suggestions, you can enable this in your board’s permissions, as follows: Once you’ve done this, the “Add suggestion” form on […]
We review 12 of our favorite tools for creating surveys, heatmaps, feedback boards, and forms. We help you choose the right tool(s) to meet your customers wherever they are.
We’ve added an activity log to your account.
It won’t help you work out what feature to build next, but it will make your account more secure.
Learn the technique our founder Steve used to trim away non-essential features from Feature Upvote’s MVP back when he started the company.
Discover why your organisation needs feature voting, best practices, pitfalls to avoid, considerations for choosing a tool, and much more.
There are now two ways you can get your data out of Feature Upvote in a form suitable for getting it into whatever other tool you’re using, such as a spreadsheet. First, there’s the full data export. This has been available for a long time. In your board settings, you have an option called Export, […]
Being ambitious and aiming for fast growth are qualities usually celebrated in business circles. However, is there a downside to such a strategy, particularly in human terms? We think so.
A video game had to deal with DMCA takedown requests after one player gave feedback and then made unreasonable demands.
Due to this alarming story, we’ve added an Acceptable Use Policy to Feature Upvote.
You can now enable voting directly from the front page of your feedback board.
Although this has been a popular request for a long time, for a long time we resisted adding it.
Here’s why we finally relented.
Each January I reflect on how our product and company has evolved in the last year. Here’s a summary of how we did in 2022.
We compare 4 software options that help you collect and organise feature requests. We’ll look at the pros and cons of each option and point you in the direction of useful resources.
We researched how leading SaaS companies like Figma and Slack announce new features and compiled our findings in this list. Use these examples to inspire your next release and drive feature adoption.
Since the day we launched, Feature Upvote has offered your customers two views of your feature requests: “Top” or “New”.
We’ve just added a third order, “Trending”.
Product strategy coach and consultant Nacho Bassino shares his 4-step framework for creating a winning product strategy.
Microsoft is ending support for Internet Explorer 11. So are we. Here’s what it means for you and your customers.
Fixing bugs or adding new features? Here’s why we think software teams should always fix bugs first—and how to get your devs on board.
Feature requests scattered across channels? Use these 3 strategies for tracking and managing feature requests effortlessly.
I run Feature Upvote, a B2B SaaS product that offers feature request tracking via a simple online board, which can be made public or kept private.
Feature Upvote is not vulnerable to the log4shell RCE issue. Here’s a full report of our investigation.
You and your contributors can now add images to comments on suggestions.
Working out why a contributor has not received an email can be hard. We’ve made it easier with our new email log.
The “access list” is a new way of controlling access to your feedback board. Once enabled, only people on your access list can access your board.
Get notifications in a Microsoft Teams channel when your feedback board receives new suggestions and comments.
User onboarding is a system that helps your customers start receiving value from your product. Your customer will never get to experience your fantastic product without the right system to get them there.
Our Slack integration is our most popular integration. So we improved it to give you control over what exactly gets sent to Slack.
A straightforward way for product teams to interview customers – and gain better product insights.
By Liz Painter
You can now export your data as an Excel file. This removes some headaches some of our customers have reported with getting Excel to play nicely with our CSV export.
Our throttling system detects when too many votes come too quickly for a suggestion, and starts silently ignoring some of them. You can now set how strict our throttling should be – or turn it off altogether.
When viewing a suggestion as a moderator or admin, you can add a private note. This is a free-form field to add any notes you want about the suggestion. It is only be visible to moderators and admins.
We’ve given our one-click moderation a small but important improvement. Now you can choose what status is assigned to a suggestion when it is approved for voting and commenting.
Now you can change the ordering of statuses on your feedboard board to be more logical. The ordering you choose will be respected anywhere statuses are listed.
Your board comes with a set of built-in statuses. Your workflow might have additional statuses you’d like to add, such as “In progress” or “In testing”. Custom statuses allow you to add these to your feedback board.
You can set a default filter to control what suggestions are seen by first-time visitors.
You can now add your own Google Analytics account to your feedback board. Find out useful info such as which pages get the most organic traffic.
Here at Feature Upvote, this is a question that’s intrigued us for some time. Should you make your SaaS self-service? So your customers can clearly see your pricing on your website and easily try out your product for free?
Getting useful user feedback helps you build better products. But how can you do this in a quick and simple way? Particularly if you don’t have the budget for testing labs and a big customer support team?
Your users can now access your private board using a shared URL instead of a shared password.
This is the story of how our company tracks feature requests. We share what worked, what didn’t and what we use now. We look at spreadsheets, Jira, Trello and UserVoice.
We love reading newsletters and blogs, but there’s nothing quite like belonging to a community to make you feel better about yourself and your job! There’s other people out there, like you, who can help you and who you, in turn, can help right back.
We’ve brought together a list of all the best Slack apps and integrations, as suggested by product managers. We have apps and integrations for collaboration and productivity, roadmapping and feedback, fun and friendship, and more.
In this article I look at 5 ways you can get manageable product suggestions from your team in a way that leaves you feeling calm, informed, and ready to nail that roadmap.
The pressure to release new features for your software product can be considerable, particularly considering you’re probably deploying changes to your site daily, if not hourly. However, in this article we look at what you might do instead, with better results for your company.
You told us that you wanted the option to disable your feedback board, and all suggestions on it, from being indexed by Google. You can now.
You told us through our own feedback board that you wanted to be able to turn off moderation of comments and suggestions when you trusted contributors. We listened and got to work.
When you have more than one feedback board your customers occasionally add suggestions to the wrong board.
You can now filter suggestions by tags, to make browsing similar ideas easier.
You have lots of feature requests for your product. How do you know which should be added to your roadmap? And which should be ignored? Here are some tips.
Do you get a lot of customer feature requests? Some are great, but many aren’t. You need to say no in a way that doesn’t upset your customers. Here are 5 tips.
If you’re a product manager using Jira then this article is for you. We look at using Jira across multiple teams, collecting feedback, adding roadmaps, avoiding complexity, managing issues and integrations.
With the power of our Zapier integration, you can connect Feature Upvote to 1,000+ other apps, including Asana, Aha!, productboard, Zendesk and Discord.
I learnt these lessons: Direct customer feedback is invaluable; don’t be afraid to pivot; strategic planning should include content; only build features with proven value.
On the shoulders of giants, we’re building Feature Upvote.
After taking onboard your feedback, we’ve made our search smarter and easier to use.