Here at Feature Upvote, this is a question that’s intrigued us for some time. Should you make your SaaS self-service? So your customers can clearly see your pricing on your website and easily try out your product for free?
Your board comes with a set of built-in statuses. Your workflow might have additional statuses you’d like to add, such as “In progress” or “In testing”. Custom statuses allow you to add these to your feedback board.
This is the story of how our company tracks feature requests. We share what worked, what didn't and what we use now. We look at spreadsheets, Jira, Trello and UserVoice.