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The Community Lounge / Podcasts

S4 · Episode 11

We’ve just got a lawyer to be our Community Manager!

with Julia Rozwens

(You can also watch this episode on YouTube.)

This week I’m joined by a familiar face: Julia Rozwens, Content Marketing Manager here at Feature Upvote, my own company and the team behind this very podcast.

Julia has around ten years of community management experience, including eight years at Gameloft for Asphalt 8 and Asphalt 9, where she rose to Global Social Portfolio Lead.

We chat about managing a community for a genre she’s not personally into (she still doesn’t have a driving license), her favourite CM memory from an esports tournament at Gamescom, and a funny story about a Discord ban wave that got a little out of hand.

We also discuss why community management too often gets treated as a dead-end entry-level role in gaming — and I’ll let you in on a secret: if you’ve ever wondered why the Feature Upvote social accounts have so much personality, that’s largely down to Julia.

Games mentioned in this episode:

Find Julia on:

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Transcription

Steve McLeod
Today I’m joined by Julia Rozwens, Julia has worked in community management for around ten years, making her one of the most experienced community managers I’ve had on the podcast. Welcome to the show, Julia.

Julia Rozwens
Hi Steve. So happy to be here.

Steve McLeod
I should add that we are currently working together. We are colleagues at Feature Upvote. We are you are our content marketing manager.

Julia Rozwens
Yeah, I joined Feature Upvote what was it? Four months ago, right? I think it that’s been it. So it’s a little bit different thing than community management itself. However, I think it’s very cool to work on a tool like this with the experience that comes from being a community manager for over ten years right now.

Steve McLeod
Now if we get time, perhaps we can talk more about why and how that happened, but let’s start at the beginning. Tell us where your path into community management started.

Julia Rozwens
So that’s quite interesting one I would say. I studied law and once I finished law, I did work in a tax advisory company for two years more or less. and yeah, it was great in some ways, but I figure out it’s really not for me.

It’s not the job but the whole culture of being part of a law company is something that you know, when you are twenty years old looks very, very serious and maybe you think this is not exactly where you wanna be in I don’t know, ten years or you think it’s the rest of my life I will be just going, you know, dressed in with using the dress code and you’re getting fancy and things like that. And I didn’t think it really fit my personality and what I really like doing when I’m at the office. and I always liked games.

So my dream would was to start doing something in gaming. However, like with the law background, I didn’t know what exactly could it be, and I managed to pivot into marketing, first starting with startups, UI, UX, things like that, which was step better, but still not there. And eventually when I was doing marketing for one of the companies I worked in, I was super active on Twitter. I was already building kind of my persona on Twitter that I would be tweeting about games and things like that.

And eventually I stumbled out on my upon a tweet from Omnidrone. It was a small company from Barcelona. They were searching for a community manager. And at the same time, I was actually going to Barcelona to visit a friend of mine. I dropped them a message. I came to the interview. And yeah, and a month later, I was hired. I remember later my marketing manager said, like, when I hired you, I went back home and I told my wife we’ve just got a lawyer to be our community manager.

Steve McLeod
Ha ha ha ha.

Julia Rozwens
I don’t know if I’m crazy or not, but you know that this is how it started. and yeah so Omnidrone I spent like three years and it was an amazing experience. It was very cool because since it was such a small company when I started with 15 people, I was doing a bit of everything. So community management marketing, I was giving tools to look really into players data and do investigations when there were some exploits. It was a very, very interesting start to community management and gaming itself.

Steve McLeod
That’s fantastic. The I don’t think I’ve ever heard of a lawyer becoming a community manager before. I think that’s gotta be unique. you mentioned Omnidrone and I actually went there once for what was it, game testing, some early version of their game.

Julia Rozwens
Yeah, I think it was Titan Brawl. Yes as I said, I had to wear many hats in this position and at one point I was recruiting players to play our games. Usually I was targeting younger, I think, players, but I also checked with friends I had on Facebook and think you are one of the people that that responded to my Facebook post if I’m if I remember it correctly. It’s been it’s been a while ago right now, no, it feels like forever.

Steve McLeod
Yeah, I remember at the time doing that usability that playability testing or playtesting and thinking like it was my first insight to see how games are made. That was kinda it’s fascinating to see how a game is early on. So that was Omnidrone and then you were after Omnidrone you went on to GameLoft.

Julia Rozwens
GameLoft. So straight to GameLoft, where then I spent my god, eight years I think at GameLoft, if I’m if I’m correct. So yeah, basically there were some changes at Omnidrone. we moved more into production rather than publishing. So I started to search for something new, where I could continue develop also my skills as a community manager. And GameLoft was searching for someone to join the Asphalt team.

It was a very interesting moment because at that point we were actually pivoting a little bit from just working on Asphalt 8 and developing Asphalt 9 at the same time. So I joined as a community manager for Asphalt 8. However, I was supporting Asphalt 9 from the beginning. So it was really cool because on one hand I could work with a very established community that was players of Asphalt 8 and…

That was cool because first of all, I also didn’t know much about cars when I was joining. So it was really good to meet the community that was a bunch of experts in the end of the day. I was mostly working with the player mods. We had our Skype chat and really I wanted to give shout out to all the people that work with me in those first months because I learned so much from them and they help you know they helped me to understand the game much better.

But at the same time we were developing, just about to launch Asphalt 9. and that was also very interesting to actually have this new game with new mechanics, new physics, the new engine, and looking just amazing. and it was also cool because in the end we thought that maybe Asphalt 8 will kinda die slowly after Asphalt 9, but it didn’t happen this way. And I worked on this with these two communities that were a little bit similar, but not exactly the same.

Steve McLeod
So two questions, I wanna ask about that. If I understand correctly, car games are not your thing. You said you weren’t into cars.

Julia Rozwens
No

Steve McLeod
So how is it being a community manager for a game that’s not your type of game? Do you feel like you’re faking it or do you feel like you really got into it and you actually enjoyed it after all?

Julia Rozwens
I mean I did enjoy it a little bit more than originally, but I would like to say it became one of my favorite games. I just I think like just somehow I’m not the best at driving games. Like I just don’t feel it very well. I’m I don’t even have a driving license. So and I think once I went to go-karts, but I was almost kicked out. I was such a bad driver.

Steve McLeod
Ha ha.

Julia Rozwens
So not really my thing, but I in the end, you know, you learn so much about cars, for example, new license, the licensor we were working with. you start actually recognizing cars, which I didn’t do before. For me, everything this one is blue and this is gray and then and then you know, I’m like, you know. I know these cars now and I know a little bit more, and you are also transparent with your community. I was never pretending to be the best driver ever.

Sometimes I would make live streams and play the game, people were a little bit laughing and then I’m a noob. But that’s also fine, you know. You can be a good community manager, not necessarily being but the best at the game. And of course I would play the game. It’s, I did improve over time because you have to play it to actually be able to help players to communicate them to them to also basically know what you’re talking about. But yeah, but car games never became my top favourite games.

Steve McLeod
The second question I had based on that experience with Asphalt 8 and 9 is how did you manage to… How did you handle two communities that were similar but different? Like you had to you had to like keep changing hats or how did… how did you manage to balance that?

Julia Rozwens
Really, I mean we would work with their in a quite similar manner, but communication would be different depending on Asphalt and Asphalt 9, Asphalt 8 and Asphalt 9. But I mean the community and the game was a little bit different, but not enough to make it like off we completely need to change the tone of voice, we completely need to talk differently to our players.

We are in the, there were still mostly guys, you know, in a specific age playing the games or just some preferred the style of Asphalt 8, that was a little bit more grounded in reality where Asphalt 9 was much more you know, with more tricks, more arcade feeling. But it wasn’t that difficult that it was a completely different type of a player that we need to change so much.

Plus I had a lot of help again. So when I was doing working on Asphalt 9, we had another I mean community managers. So I had time to also kinda use Asphalt 8 that was established to learn more about it and then I could you know move to Asphalt 9 in the more like way that helped me to already know the basics and actually take care of the game.

Steve McLeod
So let’s go back to your law degree and your experience as a lawyer. How has that been helpful in your works in community?

Julia Rozwens
Mm-hmm. I would say first of all, I feel like so when you are in a big company as GameLoft, you work with many stakeholders and it does include working with the legal department because whatever we do, we need to check it with our legal department to make sure that everything is okay, the rules are made, that when we work with player moderators or content creators, all those things have to rules and guidelines have to be in place.

So I think I had a very good grasp on that we need to really talk with the legal team. I honestly again, shout out to all the legal team from GameLoft because really love those guys. And I think because I knew the, you know, law and the basics, it also helped me too with the communications with the stakeholders that were coming from legal department.

Steve McLeod
So do you have a story of a memorable positive moment as a community manager that you can share with us?

Julia Rozwens
To me the best memory I have is the going to Gamescom, with Asphalt 9. We had a big tournament with Lamborghini, I believe so. Basically it was the first time I would go to such a big gaming event, and on top of that I was just basically there to coordinate everything with our players with the ones that were playing the esports tournament.

I knew some of them because most of them were coming also from the content creator program that I was running. But there were of course some others that qualified through the I mean all of them qualified through the, through the events, but some of them were not part of this content creator program. So first of all it was so great to meet the players in real life and hang out with them and see how passionate they are about the game.

And then just be part of this event. I was like it was a full day of doing everything from some from talking with the video production crew, tweeting live, making sure that the live stream is going well, hanging out with people and just making sure we are happy. We would also go, we’re thinking on the rights, but I mean, yeah, it was Porsche. I think I said it wrong.

Can we have a little…

Steve McLeod
You already said you’re not a car person.

Julia Rozwens
Because now I remember driving in those cars but in general it was one of the most exciting days for me just being a part of such a huge event, a big tournament that we have connected with Asphalt and just seeing how happy and excited everyone is about it and then you are being a part of it to and help to make it even better, like the make sure that the experience is basically better for all the players all around. It was amazing. It was really my favorite part of working as a community manager.

Steve McLeod
Did you find feel like a bit of a celebrity with all those people thinking, Wow, she’s part of the people who make Asphalt. Ha ha ha.

Julia Rozwens
A little bit. A little bit. I didn’t want to say that but yes, yes. You know, there was I was using a nickname Mina when I was working at at GameLoft and yes. I had a friend laughing that he was like and somebody was like, this is Mina and you’d be like, wow. I mean what I wouldn’t call it a celebrity, but at least, you know, people recognize you and it’s a nice feeling.

Steve McLeod
One of the things I really enjoy about selling or creating a tool that’s used in the video games industry is at the events I do sometimes have meetings with people who have worked on games I’ve played and loved. And I actually get a little bit starstruck myself. And of course when I meet them I realise they’re just a regular person who happened to be working as part of that team. But I still you can’t help I think but be a little bit impressed when you’re talking to somebody who actually made something you play and love.

Julia Rozwens
Yeah, and even it works the other way around. Like I would I don’t know, you’re on a plane and you see a kid in front of you that plays Asphalt and you’re like, this is so cool I and a few times I always felt like, Hey, actually if you check the live streamers you can find me there. I’ve never done it, but it did cross my mind.

Steve McLeod
Ha ha ha. Moving on. How do you learn how to do your job better as a community manager? What resources or what processes or habits have you found that help you do your job better as a CM?

Julia Rozwens
So as I already mentioned, the first step was really, really like the my player moderators. They were just basically the, they gave me over knowledge I needed to understand the game better. They helped me to learn about also almost the history of Asphalt. So, you know, I had a context when it came to a lot of things, even working with other players or knowing about the events.

So it really helped me to understand why community is reacting certain way to certain features and events that were developing. So that was the first thing. Second of all, of course, the people I worked with, Fabian that was my direct manager when I joined GameLoft, he was so helpful, you know, giving me feedback about the content planning, copies, how to, you know, run content. So the first the, yes, the mods, the your peers.

Then of course you just play games and you are part of community yourself. So I would go to Discord, Reddit, Facebook and, you know, over social media to the of the games I love playing. So you check that out. You try to also find the most interesting posts, interesting events, interesting campaigns that you would like to copy, adapt or, you know, basically get inspired by. And then it’s just, you know, it’s just the work and the more you do it, the more you communicate.

I think with every day you just be become better and better. I didn’t read any specific book on community management. I don’t think so. It’s mostly the materials I would find online, rather than you know, bigger books or things like that.

Steve McLeod
Mm-hmm. You’ve been doing community management long enough that you started before the books existed with two books we’ve covered in previous episodes by Victoria Tran and by Carolin Wendt. But you had nothing, right? In terms of like yeah. yeah.

Julia Rozwens
No, not that I know. It’s very different than law, you know. With lawyer there’s books about everything and you this is how you’re gonna learn you know, your trade. And with community management, it’s I really think it’s more about really getting into the game, knowing your community, knowing, getting the best information from your peers and you know, adapting it as you go and also using your personality.

Because I would say there’s no one s way that you can do things correctly as a community manager. Really depending on who you are, you should really capitalize on this and basically use your personality to do better things, you know, and see where you what are you do you can do to where you feel comfortable at. So livestreams were for example not my favorite thing.

And I mean I wish I was better in that, but and maybe I should you know, train a little bit more. But you know, you don’t force yourself to do things you are not comfortable with in the end of the day, and of course, you know, train, do better, but find your niche, find your way of working with the community and the game you’re you’re working on.

Steve McLeod
Yeah. I think that’s really wise. Doing things that are not part of your personality, not right for you, I think it leads to burnout if you force yourself to keep doing them. Sometimes, but sometimes you try streaming and actually after a while you really develop a knack for it. So I guess it’s knowing. Yeah. Yeah.

Julia Rozwens
Yeah. Yeah, I’m not saying not to try. That’s not my point here. But if you really feel that you are struggling with something and it’s not a necessity, I would say go and find something else that you know can still give you a great result, but will be a little bit different than you what we’ve been trying until now.

Steve McLeod
So you mentioned when you started with Asphalt 8, there were moderators already. I assume there were volunteer moderators from the community. I guess at, after a while some of these no longer have the time or interest. How did how did you go about replacing moderators? What do you look for? How do you do it?

Julia Rozwens
Mm-hmm. Well it depends so where my focus was so first of all we started with forums. So my first moderators were coming from strictly from basically from Asphalt 8 forum that we had. Then we moved to Discord. So you just find people that are on your Discord. First, you know, it’s just the ones that are more active, helpful. You already see people that they are there every day and they are actually helping people.

By answering the questions when they don’t have to in theory, but you already are able to spot those champions, those people that will be helping you out throughout the, you know, later. And you basically approach them. Of course then we had more structure, we had the rules, there were a few things, you know, about it. I’m not gonna go into details of you know all the regulations regarding that. but basically you try to find people who like the game, are willing to share their knowledge, that they know Discord.

It’s not a must, but also you know, if somebody knows already some bots, how to issue warnings, how to issue bans and things like this. and then of course you want people who are also liked by the community. So you it’s important not to pick people who will be using power of moderator to, you know, to go maybe against some people they don’t like.

So you need to also watch out for this kind of behaviors that might be a little bit dangerous because when people love the game they can also a little bit abuse it. But most of the mods I worked with were amazing. Really great people who are just basically, you know, loving the game and trying the best to help the other players.

Steve McLeod
Wonderful. Wonderful. I, as I’m listening to this, I actually recalled a situation in which I had been overly active in a forum, old school forum, maybe ten or more years ago. And at one point they just added me as a moderator and full, it gave me full admin rights. They didn’t even like give me any rules or any guidelines. They just like added me I remember the note was like, I’ve made you an admin, do what you like with it. It’s like, Wow, like the power I felt.

Julia Rozwens
Yeah, yeah, yeah. But it’s I think that’s why it’s important to give some guidelines. Of course, you know, in the beginning it was how’s, I didn’t know what I’m doing. I mean, maybe didn’t know. It’s the first time you work with the mods. They knew more than I do. But then after the years the process would change. So, you know, if somebody was becoming a moderator, I would have a little survey before that. Then I would provide them with the PDF with guidelines of, you know, what is expected, what are do’s and don’ts.

How to, you know, basically use Discord. So to make sure that people also kind of know what we are supposed to do because it might seem easy or logical, but then you know, the devil’s in the detail. But yeah, now myself, I became a Reddit moderator for the first time.

Steve McLeod
How did that happen?

Julia Rozwens
It’s also I joined, I just joined the community of one of the game I’m games I was working on. I introduced myself, they made me a mod, so now I’m getting all the Reddit moderators information. But to be honest, I’ve not been very active as a as a Reddit moderator, so far. But I think it can be a useful thing to have still.

Steve McLeod
Yeah. It’s also useful to go through that process from the moderator side at least once or twice so you see what the experience is like and also how you can do it better. Like from, like my own experience of finding myself suddenly not just a mod but full admin, but having no guidelines. So now I know that if I’m going to do that with any community I run, not that I run a community, I now know that you can’t just throw someone in there. Like it’s not fair on the community.

Julia Rozwens
No, no, no. Discord actually had yeah, Discord had a very cool thing. It’s not active now, but they had a moderator academy. So they there would be a test for you to go through and once you did you would get like a little, you know, a batch? No, how do you call it? badge, badge, little badge on Discord too that says that you are the Discord moderator, you know, that they finished the course.

They removed it now, which I find a little bit sad, but maybe I don’t know, maybe people were cheating on this test or things like that and it was easy to I don’t know what was the reason, but it was also one of the indicators that would show me that somebody was you know, taking it seriously and had some knowledge about the community management. So a small thing but helps you to recognise people that already know something about it.

Steve McLeod
That is unfortunate the Discord took that away. When I asked you in advance if there was anything specific you’d like to talk about, you mentioned about the you’d like to talk about the options for community managers to be promoted. What are those options?

Julia Rozwens
Mm-hmm. So I think it probably it will be depending on the company you’re in, but I what I noticed, you know, throughout those years and in many companies it feels like it’s a job that has like no options to be promoted. I think this is how lots of community managers are feeling that they go maybe from moderating, then I’m gonna become a community manager, senior community manager.

Steve McLeod
Yeah.

Julia Rozwens
And then what else? Lots of them would move maybe to marketing, become like a product marketing manager. but I think this is a little bit sad that often there’s not so many positions that help you to kind of stay in the community, that pick this as your role and basically just try to evolve there. I was lucky enough that I got this opportunity at GameLoft.

So I became a global social portfolio lead, which means I was basically in the easiest way managing teams of community managers, you know, without getting in too much into the details here. and I think that was a great way to actually use my skills, you know, to later also help other community managers to do a better job.

But I think it’s really on the companies to help community managers to understand what is the possible path for them when they join the, join the team because right now we are in the situation that I feel that when we search for senior community managers, there’s not so many to find because lots of them pivot to something completely different afterwards. And all this knowledge and you know all these professionals that could be doing just getting better at their jobs.

Its kind of disappearing and we often to think about the community management as just an entry position to gaming, which is a shame because again, it really requires a lot of skills, a lot of knowledge. It’s not so easy to be just good at it from, you know, from the get-go. Of course there are people that are…

I work with a lot of amazing junior community managers that usually they would come from just very being very involved in some communities they that we’re part of. But nevertheless often I see that you know you got this passionate people that later were stuck and were they didn’t know where to do where to go from this position to actually evolve. So yeah my message would be that it would be much better if the companies provide the better roads for the career path for the community managers.

Steve McLeod
You said that your first role in the gaming industry was Omnidrone, which was I think you said about fifteen people. I guess it’s really hard there to for there to be any path up from a community manager. A company that small, a studio that’s small, really doesn’t have anything to offer you after community manager unless perhaps you change your role completely inside the studio. Yeah.

Julia Rozwens
Mm-hmm. Completely. Yep. Yeah.

Steve McLeod
But in a bigger studio or a publisher where there is actually a need for a hierarchy of community managers or community roles. Perhaps that’s the difference.

Julia Rozwens
Yeah, it is that’s the difference, but then it’s often when you become a senior, what’s next, right? Like this is the question that I think some coming companies basically need to answer. Or to make sure that the job is basically that they are giving the value to the community managers that they have.

So there should be some ways to do that because you there’s this image that the community manager is a twenty year old, right? And at some point if you are forty you should already pivot it to, I don’t know, live ops or monetization or product itself. So I think that’s a shame right now in the gaming industry. At least this is how I you know I’ve seen it from the places I worked in.

Steve McLeod
Yeah, especially if you’re in community because that’s your personality. You know, the one who really enjoys engaging with players and encouraging them and so on. Good point. Julia, I wonder if you have a story of a challenge you’ve faced as a community manager that stands out in your memory.

Julia Rozwens
Yeah.

Steve McLeod
Awh, too many.

Julia Rozwens
Yes. Yes, but I’m just thinking about which I can actually talk. Because I think there are a few that I cannot mention that much. But let me let me think. I mean one of the one of the biggest okay, I can talk about this one and it’s it was a lesson for me as well. So we had an update in Asphalt 9 and people were hating it. It was horrible. It was such a horrible backlash we were getting all over socials, my Discord was on fire.

And what I did is I think I possibly got a little bit too engaged in that. And of course I put like a safe mode on Discord, which a slow mode on Discord, which means you know people can post on me every now and then. I and I started basically deleting like and warning people and banning them from Discord.

And it was, it was a bit much of a wave ban. I think until now when I go to Asphalt 9 Discord, which I do every now and then, I do some lurking to be honest. And I would see some point about remember when Mina banned like one hundred people on one day? And I’m like, yes, I might have overreacted back then.

Steve McLeod
Ha ha ha.

Julia Rozwens
Because, but it’s funny how this one situation that almost becomes, you know, what you have done and people will remember it for years because it was like basically a huge ban wave that I, that I did. Not the best example. I’m pretty sure I could have approached it a little bit better, but you know, things come also with time. And to be honest for me it’s just funny now to find the reminiscences of this of this situation still, you know, living on Discord.

Steve McLeod
So knowing now what you know if that situation was repeated, what would you do differently?

Julia Rozwens
I would start with yeah, I would still put the slow mode most likely, but I think I would create much more clearer communications about the players with it. And basically if they wanted to vent a little bit, vents, you know, to be honest. That’s let them say those things. It also show that they are actually, you know, really engaged in our game, even if they are saying mean things sometimes.

And the warnings and bans would be only for the ones that are really just you know, going very much against the rules of Discord. And of course making sure that we resolve this and communicate to the players as soon as possible. And that would be it. I would not have banned so many people as I did.

Steve McLeod
I really like the story. Julia, we are running out of time, but I do have one final question for you. It’s the most important question. What games have you been playing lately?

Julia Rozwens
So there’s two games I’m playing on like a lot. One is Slay the Spire 2 and I think I have like two hundred hours, which is almost scary since the game is too in early excess. I’m loving it. I haven’t played Slay the Spire 1, so that’s my introduction.

Steve McLeod
Oh you haven’t?

Julia Rozwens
No.

Steve McLeod
I wanted to ask you how similar was it to Slay the Spire One because I’ve heard that it’s more or less like it’s more like a content update than a real new version. But okay.

Julia Rozwens
Maybe. So for me I’m just starting like that. So I don’t know, but it’s a great game and finally I started winning more because I was horrible at some point. I was, I was just getting my butt kicked in the, with the bus fights at some point that it was horrible. I like my win rate was just dramatic.

Steve McLeod
Uh-huh. You learn, you learn how to like build up the synergies in that game. I’ve played it way too much. And what’s your favorite character in it? Which one do you tend to play?

Julia Rozwens
I for first one I finished my god, Reg-Regent. Reg-ent?

Steve McLeod
Regent, yeah.

Julia Rozwens
Regent, Regent, Sorry, let’s say Regent was my favorite character.

Steve McLeod
I think that’s how it’s said. Not having played number two, I actually don’t know but…

Julia Rozwens
Yeah, that was my that’s my favorite. I think it has the most in like the mechanics that just work the best for me. I find it super fun. I love using the sword actually, but yeah, I think that’s my favorite. My least favorite is the basic one, the iron clad. I still this one I have like just three ascensions, so I will have to push it a little bit more in the future.

Steve McLeod
Yeah, yeah.

Julia Rozwens
And then another game I’ve been playing now, it’s they released the DLC for Dave the Diver this week. the jungle version. So it makes me so happy because I love this game so much. I love diving, by the way. So it’s nice to actually play the game that is does have a diving as the theme. And I find it very relaxing. So it’s a very opposite from, you know, playing, I don’t know, some super action games. Yeah, sometimes when there is big shark, maybe I’ll gonna get a bit more stressed, but…

Apart from that, I find this game super cute, relaxing, and I love it. and the third game I wanna mention, it’s Orbital Blues. I’m playing it’s tabletop. I’m playing with friends of mine through Discord actually. We are not using any zooms now or whatever. Discord is the really the best platform to set it up. And it’s basically Cowboy Bebop – Firefly. So kinda, you know, this kind of Wild West in space, and it’s really nice just to meet with friends every week or two and have a game like this. I highly recommend it.

Steve McLeod
Fantastic. Julia, we need to wrap things up. So thank you again for being on the show. The show that actually you help promote and plan.

Julia Rozwens
Thank you very much.

Steve McLeod
I think this is really great that people who use Feature Upvote or at least curious about it can actually here see the a bit of the story behind the name. And you are actually using managing our social media accounts quite actively. So when people are wondering why does this Feature Upvote Twitter account have so much to say about this and that, now they know why. So this has been wonderful.

Julia Rozwens
Yeah. Yeah, there’s I’m definitely using my personality and what I like to talk about Feature Upvote. So yes, some of the statements you hear from Feature Upvote, it’s probably me, not Steve, or but I’m hoping you like those things as well, or you would if you play them.

Steve McLeod
Now where can listens to get in touch if they’d like to know more about you or what we’ve discussed today?

Julia Rozwens
Yeah, so LinkedIn, Twitter. I’m not super active on Twitter, but you can find me under ‘julerr’ with double ‘R’ in the in the end. and I’m planning to reactivate it a little bit more because yes, I’ve been quite basically silent there. But I’m yes, on LinkedIn I’m now trying to be more and more active and I’ve been using this platform a lot.

Steve McLeod
Okay, and I’ll make sure that that’s in the show notes. Okay, bye, Julia.

Julia Rozwens
Bye bye, thank you so much.

Steve McLeod
Bye everyone.