Slack & Feature Upvote | Tracking Customer Requests Using Slack

Slack is a powerful project management tool. However, it isn’t optimised for managing customer feedback. Customer requests can easily get lost in different Slack channels. Or they get pushed down your message history and you’re left using ‘search’ to try and find them again.

This is where Feature Upvote comes in, complete with Slack integration.

Use Slack for what it’s good at and Feature Upvote for the rest

Simply use Feature Upvote to track and prioritise customer requests, then push that feedback to a Slack channel.

You can use Slack for what it’s really good at: keeping up-to-date with what’s going on. Feature Upvote then does the ‘heavy lifting’ of collecting and prioritising customer feedback in one organised place.

Tracking customer requests in one place

Feature Upvote provides feedback boards with built in voting functionality. Your customers (and team) can add suggestions, upvote existing ones and add comments to suggestions.

The most popular requests rise to the top of the board. You get visibility on what customers and your company needs. You get clarity on what your feature roadmap should look like.

Feature Upvote has given us insight into unanticipated ways in which people are using our software. Through the months we were in beta, we had decided on a set of launch features. We had actively decided that some features and settings didn’t fit with how we expected people to use Sitebulb. Feature Upvote has helped us realise that we made a mistake by omitting some of these.

Patrick Hathaway, co-founder of Sitebulb

For more information on why a feedback & ideas board is better than using spreadsheets read our article: Product ideas board vs spreadsheets.

Make feedback management easier

Closing the gap between your team and customers and really listening to what your customers have to say is valuable for any company. You learn what is working and what isn’t. You surface valuable insights about what is missing from your product experience at the moment.

However, managing feedback isn’t always easy. This is why we built Feature Upvote. We tried Jira, Trello and spreadsheets and none of these options worked for us. But Feature Upvote does.

Customers can add their own suggestions: Feature Upvote is easy to use on any device. Why waste time adding feedback by proxy when you can just get customers to add feedback direct?

Spam prevention: Feature Upvote has subtle user interface techniques to guide people to use it correctly. It comes with auto-moderation and spam prevention enabled by default. It also has a series of abuse prevention techniques. Read more about our techniques to prevent your board from abuse and manipulation.

Moderation is easy: You can approve suggestions and comments with a single click. You can also bulk moderate suggestions and comments or turn off moderation entirely if you make your board private, or really trust your contributors

Customers see your progress: You can add status updates like ‘under consideration’, ‘planned’, ‘done’ and ‘not planned’ so customers can see what you intend to do with their feedback. You show you’re listening, even when you don’t implement a suggestion.

How does Feature Upvote integrate with Slack?

Simply create a Slack channel that you want to use for feature requests. Something like ‘feature-requests’ should do the job.

Configure Feature Upvote and Slack (this takes about 1-2 minutes). See our help article for more detailed instructions.

Slack will send you a test message. Then you’re done.

You’ll be able to see all new suggestions and comments that are posted to Feature Upvote, complete with a link to each comment and suggestion.

You can keep track on activity on your Feature Upvote board from Slack, minimising switching between different software and ensuring you respond quickly when something important comes up.

Ready to give Feature Upvote a try?

Get started with Feature Upvote and you’ll have a simple and effective way to manage customer suggestions, which integrates with Slack.

Try our free 30-day trial. No credit card required.