Why use a Suggestion Management Tool like Feature Upvote?

When your product gets traction, you start to receive requests for improvements. Feature Upvote is a web-based service that lets you manage this customer feedback.

We built Feature Upvote because we needed it ourselves. We’d tried spreadsheets, Trello, Jira and other methods. None has worked very well for us.

Feature Upvote is specially designed to be a simple way to collect, organise and prioritise customer feedback. It works for us – and for our many happy customers.

Getting direct feedback from customers at the time they are thinking about a pain point, or a new feature is invaluable and Feature Upvote facilitates this for us easily.

Heather Paunet, Untangle’s VP of Product Management

Customers use it themselves

Just about anyone can use Feature Upvote to submit suggestions. There’s no need for training or instructions. We offer a simple, standard form that works equally well on any device, on any operating system, and with any browser.

form for submitting suggestion

Successful products get far more suggestions than your team could ever possibly add, or want to add. So you need a way to make sure you accept suggestions that will help attract new customers as well as retain existing ones. Feature Upvote’s voting system lets users “upvote” suggestions. Before too long, the important suggestions rise to the top of your suggestions board.

Before we found Feature Upvote, our desire to keep our customers happy meant we’d sometimes shift feature development ad hoc based on which customer complained the loudest about something. Now that we have Feature Upvote, we can show our customers we care about their feedback even if we don’t do their feature request right away. We’ve also discovered some blind spots, feature requests that we didn’t realize were so widely wanted.

PJ Celis, Founder of Judge.me

Everything is moderated, and moderation is easy

When you make a product feedback board public, you are trusting users to use it sensibly. However, Feature Upvote has subtle user interface techniques to guide people to use it well. It comes with auto-moderation and spam prevention enabled by default. It also has a series of abuse prevention techniques. Read more about these here.

The best moderation technique is human verification. So each suggestion and comment needs your approval before it is made public. Approval can be done in a single click. Our bulk moderation tool makes sure that Feature Upvote saves you time, and doesn’t add to your workload.

Customers see your progress

Each user suggestion has a public status. As you change a suggestion’s status from “under consideration” to “planned” to “done”, your customers see your progress. They see that you listen to your customers and make it clear that your product is improving.

feature requests that are shown as done on our Feature Upvote board

“White label” for all accounts

A white label product or service is produced by one company that other companies rebrand to make it appear as if they had made it.

You can rebrand your Feature Upvote product suggestion board to appear as if you made it. You can use your logo, your domain name, and your colour scheme. Read more about branding your Feature Upvote suggestion board.

This is available for all our customers.

Private and public suggestion boards

If your product is for private use within your organisation, you’ll not want the public to see your suggestions. You can make your Feature Upvote suggestion board private. It is hosted on our servers, but only your team can contribute and view it.

In your customers’ language

We’re a multilingual team. We’re based in Barcelona, Spain where speaking multiple languages every day is a fact of life. We have designed Feature Upvote so it is a global product. These are the languages we currently support. We are extending our language support all the time. If you’d like us to support another language please add a suggestion to our Feature Upvote suggestion board.

Ready to give Feature Upvote a try?

Get started with Feature Upvote and you’ll have a simple and effective way to manage customer suggestions. Your customers will be able to suggest and upvote improvements, helping you make sure your feature improvements are a hit rather than an expensive miss.

Try our free 30-day trial. No credit card required.