UserVoice’s feedback boards start at $499/month. Additional features cost more. For example, using a custom domain name requires an additional $100/month.
“Our product management product starts at $499 because it’s something that’s most valuable at scale hence the higher pricing.”
UserVoice representative’s answer on Quora
Feature Upvote – the affordable alternative to UserVoice
If you’re an enterprise company and happy to pay several hundred dollars per month then UserVoice can be a good choice. Microsoft is already a customer. They can handle companies of your size.
However, smaller companies should consider other options. Feature Upvote, for example, is available from $39 a month.
Keep reading to find out what UserVoice used to charge, why that changed, and what they charge now.
UserVoice used to have affordable pricing
Until the end of 2014, UserVoice had a number of price points. There was a “standard” plan at $20/month. An “enhanced” plan at $55/month added Single Sign-on (SSO). The “pro” plan at $95/month added custom design and access controls.
Then Microsoft became a customer
In late 2014, UserVoice created feedback boards for several Microsoft products, including Word, Excel, and Outlook. This was undoubtedly a great success for UserVoice’s sales team.
Around this time, UserVoice significantly changed their approach to sales and pricing. They seemed to have made a strategic decision to aim for enterprise-level customers. Instead of a self-service sign up, they adopted a comprehensive sales-driven approach.
Now UserVoice’s product feedback service starts from $500/month
In early 2015 UserVoice’s pricing changed to start at $499/month for their “basic” plan, which allowed a feedback board for one product. The “premium” plan at $999/month allowed for three products, multiple languages, and private forums. There was also additional enterprise “contact us” pricing.
In May 2015, a UserVoice representative stated on Quora that their “product management product starts at $499 because it’s something that’s most valuable at scale hence the higher pricing.”
UserVoice explains their current pricing
In mid 2016 UserVoice’s website mentioned two plans: “Basic” at $499, and “Enterprise” at “contact us”, which offered multiple products, multiple languages, and private forums.
In early 2017 a limited “Starter Bundle” was available at $199 (up to 1,000 end users who can contribute and vote). This plan seems to be no longer available.
This is the last time UserVoice openly published their pricing.
There has been no pricing available on UserVoice’s website since March 2017. To find the pricing you need to first sit through a sales demo, with pricing and features negotiated. To the best of our knowledge, the starting price is $500/month.
Additional features need to be negotiated with the UserVoice sales team, and are added to the price. These paid-for add-ons include custom domain name, which is an additional $100/month according to the most recent info UserVoice publicised.
UserVoice doesn’t offer discounts
What about UserVoice startup plans and discounts? As of April 2020 UserVoice’s website answers the question “Do you have a free plan or any discounts available?” with a clear “no”: “No discounts for startups, small businesses, academic institutions, non-profits or charities.”
Why charge $500+ a month?
When you are managing feedback boards for customers like Microsoft, your customers have demanding needs. It takes a long time to complete a sale to large corporations. They need custom legal agreements, terms of service, and service level agreements (SLAs). They expect you to comply to various operating standards.
All of this incurs significant expense for the service supplier (in this case, UserVoice). This type of sale only works at high price points. UserVoice seem to have decided that these are the types of customers they’d prefer to serve.
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Feature Upvote: An affordable alternative to UserVoice
We provide simple feedback boards with built in voting functionality. You can get started immediately and there is no learning curve for contributors.
Our standard price of $39/month includes:
- Unlimited contributors
- Unlimited team members
- Customised branding
- Custom domain name
- Multiple languages
- Single Sign-on (SSO)
- Integration with Jira, Slack and Zapier
Find out more about how we compare to UserVoice.