Guides
Practical, step-by-step guides built to help you manage communities, handle feedback, and grow your career.
Learning resources for community managers: what my podcast guests recommend
In this guide, we dive into the resources game community managers rely on to learn the job beyond the job — from practical books and free GDC talks to peer Discords, industry events, and mentorship programs recommended by experienced CMs.
Internal communication for community managers: How to talk to your team
In this guide, we explore the invisible half of community management: internal communication. Learn how to build trust with developers, tailor your reports for different stakeholders, filter out toxicity, and translate studio decisions to your players with empathy and transparency.
Your first week as a community manager: What actually matters
Starting a community management role feels like being handed the keys to someone else’s house while they’re on vacation. You know there’s a system, but nobody left instructions. The good news: every community manager before you felt the same disorientation. The better news: there are concrete things you can do in week one that will […]
Burnout: How community manager veterans are dealing with it
Burnout in community management isn’t theoretical. It’s the 3am Discord notification you can’t ignore. It’s the death threat over a balance patch. It’s the slow erosion of loving your job into dreading your inbox. I’ve interviewed dozens of community managers for The Community Lounge podcast. Here’s what they’ve actually said about burning out, fighting it, […]
Becoming a community manager: real life stories
The job title “community manager” didn’t exist twenty years ago. And while it is now a recognized job, you’ll have a hard time finding a university that provides a community management degree. But you don’t need a degree or a certificate. I’ve spent 20+ podcast episodes interviewing community managers about their careers. And I’ve heard […]