Feature Upvote versus UserVoice

UserVoice alternative

So you wanted to use UserVoice to track customer feedback, and then discovered the pricing was much higher than you were expecting? And that all those ‘must have’ features aren’t necessary so why pay for them?

Feature Upvote is a simple and cost-effective UserVoice alternative aimed at teams who want to make it as easy as possible for customers to give feedback.

It is ideal for small to medium sized product teams.

1. Feature Upvote has clear pricing; Uservoice pricing is opaque and expensive

At the time of writing, you can’t use UserVoice’s ‘Product Management’ tools for less than US$500/month. For many teams, that’s far too high. If you want to make some simple customisations, such as using your own domain name, the price jumps up.

This pricing model makes UserVoice unviable for many teams.

We want all product teams to be able to use Feature Upvote. So we’ve created a better pricing model that suits the budgets of small to medium sized teams.

Feature Upvote a flat $29/product/month
UserVoice starting at $500/month

Our price includes everything you need to track your customers’ feature requests, including:

  • voting
  • comments
  • multiple moderators
  • your choice of language
  • tags and categories
  • and even voting on behalf of customers

2. Get started with Feature Upvote in minutes; with UserVoice in days or weeks

UserVoice won’t let you sign up and get started until you’ve scheduled a demo session with their sales team. Then you’ll need to negotiate a feature set and price. This is a time-consuming process.

Conversely, in just a few minutes from now you could be tracking your customers’ feature requests using Feature Upvote. There’s no need to sit through a demo nor go through sales calls.

Our self-service approach lets you explore what Feature Upvote offers on your own schedule. We’ve made it easy to get started and to understand how Feature Upvote works, without the need for a demo.

Naturally if you do need a hand to get started, we’d love to help. Our support team is responsive, prompt, and friendly.

What we like about Feature Upvote is its simplicity. We looked at similar solutions, but they were much more complicated than they needed to be. We like that it does not require our customers to create a login in order to vote. This makes the process of collecting feedback as frictionless as possible.

Patrick HathawayPatrick Hathaway, co-founder of desktop website crawler Sitebulb

3. Feature Upvote works great on mobile, tablet, and desktops

UserVoice was created before we had Internet-capable devices in our pockets, so making their site work on a range of devices was not an important consideration. They’ve since played catch up, trying to adapt their design to work on mobile.

Feature Upvote in action on mobile, tablet, and desktops

Feature Upvote was created ‘mobile first’. From day one, we’ve designed and tested Feature Upvote with the actual devices your customers use. We’ve been a bit lucky by starting in 2017, as it is a great deal easier now to build ‘mobile first’ applications.

Your customers can use Feature Upvote anywhere, any time, no matter what device they are using. You can even access all moderator functions from any device.

4. Feature Upvote offers custom domain names for everybody

Having a custom domain name and a secure site is evermore important. So we’ve made sure that all our customers can use their own website domain name, included in our standard price. Even better, every single visitor gets an SSL-only experience, even if you are using a custom domain name. That means the URL starts with https instead of http, meaning greater security for you.

5. Feature Upvote is built for small and medium companies

UserVoice focuses on high-paying enterprise customers. As a result, their product provides features that more streamlined companies don’t need and often find cumbersome.

We’ve strategically chosen to serve the needs of smaller teams and companies. When improving Feature Upvote, we make sure the improvements will help small teams like yours better support customers and reduce your support load.

6. Feature Upvote is reliable and secure – but also nimble

We take security very seriously. We’re fully compliant with the GDPR and work hard to make sure that every aspect of your experience with our product is as secure and reliable as possible.

Feature Upvote vs UserVoice: a quick comparison

  Feature Upvote UserVoice
Track customer feedback with suggestions, comments, and votes Yes Yes
Multiple team members Yes Yes
Unlimited customer users Yes Yes
Custom SSL domain name Yes Yes, but with extra monthly fee.
Multiple languages Yes Yes
Integrations such as Jira and Single Sign-on Yes Yes
Clear, transparent pricing Yes No. You'll need to negotiate with a sales rep.
Get started now Yes No. You must first schedule a sales call.
Pricing starting from $29/mo $500/mo

Ready to give Feature Upvote a try?

Getting started with Feature Upvote is painless; in just a few minutes your customers will be able to suggest and upvote improvements they’d like to see in your product.

Start free trial

30 day trial, no credit card required