Jira & Feature Upvote | Track and Vote on Customer Feedback using Jira

Jira is a powerful software development tool. You can use it to do a lot. You can probably use it to track the trajectory of Mars and measure the temperature of Venus.

It can help you manage enormous software projects (or small ones like ours). It doesn’t, however, make it easy for you to manage and vote on customer feedback.

This is where Feature Upvote comes in, complete with Jira integration.

Screenshot of Feature Upvote working with Jira

Track and vote on customer feedback (with Jira and Feature Upvote)

Feature Upvote provides you with a suggestion board where your customers can add suggestions, upvote existing ones and add comments to suggestions.

Screenshot of the Feature Upvote suggestion board

Your customers directly tell you what they need and how much it matters.

You don’t need to ‘translate’ what they want, move comments from different channels, or vote on their behalf. You don’t need to worry about duplicate requests and a shed load of extra work trying to make Jira do something it really doesn’t want to.

With our Jira integration, you can effortlessly move great feature ideas from your Feature Upvote board into Jira, for assessment and possible development.

No need for manually imputing feature requests into Jira. Or trying to remember which you’ve added and which you haven’t.

Screenshot of a suggestion on Feature Upvote

Get better visibility of what customers need

Having a publicly visible board makes it easy for customers to see what you’re doing, and have already done, about customer feature requests. And it’s obvious to you what customers genuinely need. Important ideas rise to the top of the board. Less important ones sink gracefully out of sight.

You can even use the board to test your own feature ideas (or those of the CEO!).If a suggestions doesn’t get upvotes then you have quantitative evidence that it might just be a dud. Which removes all that stressful ‘I think we should do this’ debate based on seniority or value judgements.

Feature Upvote is probably the simplest way to do ‘market research’ on whether a feature request might be a hit or a miss without even having to build a minimum viable product.

And all you need to do is approve suggestions and comments (this can be done in bulk), give suggestions a status (like planned; done; under consideration, not planned) and add a comment if you want. This could be done in 30 minutes.

Feature Upvote has given us insight into unanticipated ways in which people are using our software. Through the months we were in beta, we had decided on a set of launch features. We had actively decided that some features and settings didn’t fit with how we expected people to use Sitebulb. Feature Upvote has helped us realise that we made a mistake by omitting some of these.

Patrick Hathaway, co-founder of Sitebulb

For more information about how to track and manage feature requests (without going near a spreadsheet) read our article on the subject.

How does Feature Upvote work?

  • You create a customised customer suggestion board that fits with your own branding
  • You invite customers to add suggestions (and they don’t need a Feature Upvote account)
  • You see which suggestions attract the most upvotes (and which don’t)
  • You show customers what you are doing about their suggestions by adding a status such as ‘DONE’, ‘PLANNED’ or ‘NOT PLANNED’
  • You have invaulable data with which to build your product roadmap
  • Your customers feel less cross that you don’t already have a feature they need because they can see you are genuine about listening to them

How does Feature Upvote integrate with Jira?

First, you’ll need to add your Jira connection information to Feature Upvote. This should only take a few minutes. See our help article for more detailed instructions.

Now you’ll see the option ‘Link a Jira issue’ when viewing a suggestion.

Screenshot of a suggestion with a 'Link a Jira issue' option

You can create a new Jira issue or link to an existing one. Once you’ve linked a suggestion to a Jira issue, you’ll now see an option to ‘View linked Jira issue’.

Ready to give Feature Upvote a try?

Get started with Feature Upvote and you’ll have a simple and effective way to manage customer suggestions, which effortlessly integrates with Jira.

Try our free 30-day trial. No credit card required. No sales calls guaranteed.