Collecting and qualifying customer feedback can be a complicated and time consuming process. It doesn’t have to be. A feature request board means that customers – and trial users – get to speak for themselves, vote for themselves, see what other customers want, and see what you are working on both now and in the near future.
If you haven’t tried a feature request board before then why not start now? We offer a 30 day free trial with no sales call guaranteed!
Feature Upvote has given us insight into unanticipated ways in which people are using our software. Through the months we were in beta, we had decided on a set of launch features. We had actively decided that some features and settings didn’t fit with how we expected people to use Sitebulb. Feature Upvote has helped us realise that we made a mistake by omitting some of these.
— Patrick Hathaway, co-founder of Sitebulb
As Heather Paunet of Untangle says: “Getting direct feedback from customers at the time they are thinking about a pain point, or a new feature is invaluable.”
To make sure your customers move from “‘I’m fed up with this’ to ‘this is my problem’ to ‘oh, you’re working on it already – wow!’” place links to your suggestion board in obvious places – on support pages, for example.
Also, make a habit of reaching out directly via social media and email to let people know you have a support board. Redirect suggestions that come through other channels. Read our article on How to Get User Feature Requests (in 3 steps) for more details.
Yes, I’m writing this in English, but our team is multi-lingual and we’re actually based in Barcelona. We’re ambitious about being a global company, and we’re sure you are too!
If you’ve any doubts about why smaller companies should be going global read this article on the World Economic Forum.
SMEs, especially those born Digital, are the new (micro-) multinationals in the game of e-Commerce.
— Accenture report
Feature Upvote makes it easy for you to host your feature request board in the language that your customers want, including: English, Czech, Danish, Dutch, French, German, Italian, Portuguese (Brazil), Russian, Spanish (Spain).
Here’s our support article on choosing a language for your support board.
Feature Upvote makes it easy for you to add a comment to a customer suggestion, perhaps asking for greater detail, more clarity, or to investigate why the customer make the request in the first place.
This kind of qualitative research is really valuable in helping you build features that customers need. After all, each request can be built and implemented in many different ways. And there’s nothing worse than your developers exhausting themselves to ship a feature when half of the ‘must haves’ turn out to be anything but.
Get started with Feature Upvote and make tracking customer feedback easy. Try our free 30-day trial. No credit card required.