How our customers use Feature Upvote to surface great ideas

V Rising

Feature Upvote is used by Swedish game development studio Stunlock Studios to centralize player feedback for their game V Rising across all their channels. It helps them identify clearly what matters most to their community and drive their development roadmap and improve transparency and communication with players.

Hellcard

Polish indie game development studio Thing Trunk uses Feature Upvote to engage their community on player feedback, moderate discussions up to 50% faster and prioritise what players want—and ultimately make Hellcard a better game.

PLAION

PLAION is a global video game production company. Feature Upvote helps them keep track of and prioritise hundreds of player suggestions, which they used to do manually with spreadsheets and Jira. “It was a very archaic process.”

Icarus

New Zealand games studio RocketWerkz uses Feature Upvote to track suggestions for their popular video game Icarus. Discover their system for managing hundreds of suggestions per week.

Colonist.io

Colonist.io is a brilliant and challenging web based board game that positions itself as an alternative to the highly popular Settlers of Catan board game. You take on the role of a colonist and you must build a civilization and expand your territory.

GitKraken

GitKraken, creator of legendary Git tools for developers and teams, was frustrated with their manual and laborious process for handling feature requests. This case study explores how GitKraken overcame the challenges of managing feature requests by turning to Feature Upvote.

Star Finanz

We spoke with Rainer Gibbert, head of product development for StarMoney, a German multi-banking software. His pro tip? Don’t take feature requests at face value. Discover how he uses Feature Upvote to go make the most of suggestions.

d-fine

d-fine, a European consulting firm, uses Feature Upvote to improve their feedback process for employees. They like the transparency and the sense of continuous process it brings to the handling of employee feedback.

eWay-CRM

eWay-CRM is a CRM for Outlook. The company uses Feature Upvote to collect ideas from their customers. With their audience spread across North America and Europe, they enjoy the ability to run feedback boards in several languages.

NHS Digital

NHS Digital is the UK’s national provider of IT solutions for health and social professionals. Their developer hub uses Feature Upvote to get feedback from their API customers. Feature voting helped them discover which features they needed to prioritise.

Dockwa

Dockwa, a marine management platform, uses Feature Upvote’s proxy voting with a private board to get back in control of customer feedback. What they like best is how simple it is to track feature requests with Feature Upvote.

YAZIO

YAZIO is a top-rated nutrition and weight loss app. They use Feature Upvote to collect and prioritise customer feedback in German and English (for international customers). Ulrike Pitzschke, customer care manager, explains how they use Feature Upvote: “We send our users to Feature Upvote directly from our help base and also from support, if users are making suggestions for improvements”.

Donorfy

Donorfy is an award-winning fundraising CRM for the charity sector. They use Feature Upvote to support of their key company values: ‘Build it Together’. Customer success manager Lucy Hunter says: “Don’t be afraid of feedback! It’s really valuable to know what your customers and stakeholders are thinking, and can help to steer you in the right direction.”

Tutory

Tutory is an online editor for worksheets. They use feature Upvote to organise feedback from their customers. Managing director Thomas Haubner says: “As a result of the close contact we have with our audience, we were getting a lot of requests for features for the platform. We opted to use Feature Upvote to organise these requests for our own purposes and for external transparency.”

Zenventory

Zenventory provides inventory management software for ecommerce retailers, third party logistic companies and small businesses. They wanted to get a high level view of what their customers needed, particularly as their user base grew. “Our customers are the source of our best ideas for improvement,” says marketing director Jennifer Wing.

Judge.me

Judge.me tracks buyer ratings for products in online shops. They were finding it difficult to show their customers – online merchants – that they cared about their feature requests and were actively working on them. With the help of Feature Upvote, they discovered “Very simple things that we needed to introduce to make some of our customers happier. Without Feature Upvote, we might have never considered these” says CEO Felix Süllwold.

Untangle

Untangle provides network security for small and medium sized companies. Their customers have strong and useful opinions on what they want, but their opinions were getting lost.

Sitebulb

Sitebulb is a desktop website crawler that delivers instantly actionable SEO insights. The Sitebulb team launched in 2017. Patrick Hathaway, co-founder of Sitebulb, says: “After we launched, we had a lot of feedback coming in from various different channels. We were looking for a way to consolidate and organize this feedback. We wanted to track which features were getting frequently requested, and which ones were just being asked for by a couple of users.”

Convergint Technologies

Convergint is the largest systems integrator in the world. They use Feature Upvote to crowdsource feedback on internal tools that they’ve developed to support their business. “The ability to collect internal feedback is fantastic, particularly being able to say ‘here’s an idea’ and give everyone the opportunity to vote for it, collaborate on it and watch that conversation grow over time” says business architect Bethany Taylor.

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Customer stories

V Rising

Hellcard

PLAION

Icarus

Colonist.io

GitKraken

Star Finanz

d-fine

eWay-CRM

NHS Digital

Dockwa

YAZIO

Donorfy

Tutory

Zenventory

Judge.me

Untangle

Sitebulb

Convergint Technologies