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I’m a big fan of podcasts. They’ve been around for a long time, but there’s still plenty of life in them. Here are some active podcasts from the video game industry podcasts (yes, including my own): The Community Lounge This is my podcast. It features interviews with people in community roles in the video game […]
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Why do products used by millions of people have so many bugs?
A major cause is lack of care.
What can you and I do to keep the bugs out of our software?
Someone recently asked: I saw that Feature Upvote focuses on video games. Is it still available for other industries? A big, big YES to that question. Starting in September 2024, we narrowed our marketing to focus on video games, because it turns out that our feedback management platform is a really good fit for video […]
I strongly believe that listening to player feedback will make your game better.
But what if you’re not yet getting any player feedback?
I have three tips for getting players to give you feedback.
A well-crafted suggestion & feedback system can breathe new life into your server, increase engagement, make your community feel heard and improve your game. In this post, we’ll explore some of the best Discord bots designed to streamline the process of collecting, organizing, and addressing player feedback and suggestions. These tools will help transform your […]
Don’t fail your early access launch. This guides covers everything from feedback to community, retention, promotion, and a lot more.
Everything you need to know to measure and improve game retention: statistics, KPIs, real-world examples, strategies, tools, and more.
Manage player feedback the right way to make your early access successful. This guide helps you with tooling, guidelines, participation rate, communication, prioritization, and more.
Discover why your organisation needs feature voting, best practices, pitfalls to avoid, considerations for choosing a tool, and much more.
We review 12 of our favorite tools for creating surveys, heatmaps, feedback boards, and forms. We help you choose the right tool(s) to meet your customers wherever they are.
With a few tweaks, you can use Feature Upvote at events to get attendees to vote on presentations.
Here’s how.
Do you have multiple feedback boards in your Feature Upvote account?
If so, you might not want all of your moderators to access all boards.
So we’ve made it easy to assign moderators to specific boards.
I’ve been a Community Manager for video games for 13 years.
Here’s my selection of the best tools available for helping streamline your approach to community management and ensure a smooth launch.
Looking for a way for your customers to suggest and upvote ideas to improve your product?
AND YOU need excellent GDPR compliance?
Then Feature Upvote is the product for you.
We analyzed a lot of Canny alternatives and shortlisted four of them based on pricing, UX, features, and integrations.
We analyzed a lot of feature request tools and shortlisted five of them based on pricing, UX, features, and integrations.
Not adding new features to your SaaS product sounds counterintuitive.
But adding new features means making trade-offs. Your product may get better in some ways…but it’ll definitely suffer in others.
We’re building a new widget that allows you to embed your Feature Upvote feedback board in any web app.
And we need your help!
You know that software you regularly use, but it is just so painful? The rough edges, the weird messages, the unexpected behaviour?
No-one sets out to make software like this. But it happens – all too often.
In this video, I share six things you can do to avoid your product becoming a painful experience. Follow these, and your customers won’t have to endure a “death of a thousand cuts” user experience.
We all like to claim our software product is full of innovations to make our users’ lives better.
In reality, your software should actually be the opposite. It should not be full of innovations. On the contrary, it should work just like everybody’s else software, say 99% of the time.
Our tips on getting and managing feedback from beta testers. We look at when you should ask for feedback, which tools will help you gather and manage feedback, and when you should iterate based on feedback.
Usability testing turns a good product into a great product.
We did some formal usability testing in the early days of Feature Upvote. This turned out to be one of the most valuable things we did in our early days.
In this video I share some tips for doing usability testing with almost no budget, no special equipment, no special training, and no special labs.
In theory, we use sophisticated frameworks to choose what to build next.
In reality, many product teams are using these somewhat less-sophisticated approaches. Not you of course, and not us. Oh no, just those other dysfunctional product teams!
Make a great product, seek and listen to customer feedback, and use the feedback to make your product even better. Simple right?
The reality is much harsher.
In this video I share the harsh lessons I’ve learnt in dealing with customer feature requests in my 20+ years of creating software.
Learn how to set up and use feedback boards to collect suggestions from customers, employees, and beta testers.
Well, not exactly “deleted”; we’ve archived the backlog for future reference. Only our team has access to the archive, so the feature requests it contains are effectively deleted for the people who suggested and voted on them.
We then re-seeded our feedback board with the feature requests we’re most likely to implement in coming months.
You can now move suggestions in bulk from one Feature Upvote board to another board.
The new “bulk move” allows you to move up to 50 suggestions at a time.
Learn how to create and use an idea board. Discover tips to maximize the board’s engagement. Optimize the moderation process.
If you have created some tags for your Feature Upvote board, you can now let contributors (i.e. your customers) choose tags to add to their suggestions. If you’d like contributors to be able to tag suggestions, you can enable this in your board’s permissions, as follows: Once you’ve done this, the “Add suggestion” form on […]
We’ve added an activity log to your account.
It won’t help you work out what feature to build next, but it will make your account more secure.
Learn the technique our founder Steve used to trim away non-essential features from Feature Upvote’s MVP back when he started the company.
There are now two ways you can get your data out of Feature Upvote in a form suitable for getting it into whatever other tool you’re using, such as a spreadsheet. First, there’s the full data export. This has been available for a long time. In your board settings, you have an option called Export, […]
Being ambitious and aiming for fast growth are qualities usually celebrated in business circles. However, is there a downside to such a strategy, particularly in human terms? We think so.
A video game had to deal with DMCA takedown requests after one player gave feedback and then made unreasonable demands.
Due to this alarming story, we’ve added an Acceptable Use Policy to Feature Upvote.
You can now enable voting directly from the front page of your feedback board.
Although this has been a popular request for a long time, for a long time we resisted adding it.
Here’s why we finally relented.
Each January I reflect on how our product and company has evolved in the last year. Here’s a summary of how we did in 2022.
We researched how leading SaaS companies like Figma and Slack announce new features and compiled our findings in this list. Use these examples to inspire your next release and drive feature adoption.
Since the day we launched, Feature Upvote has offered your customers two views of your feature requests: “Top” or “New”.
We’ve just added a third order, “Trending”.
Product strategy coach and consultant Nacho Bassino shares his 4-step framework for creating a winning product strategy.
Microsoft is ending support for Internet Explorer 11. So are we. Here’s what it means for you and your customers.
Fixing bugs or adding new features? Here’s why we think software teams should always fix bugs first—and how to get your devs on board.
Feature requests scattered across channels? Use these 3 strategies for tracking and managing feature requests effortlessly.
I run Feature Upvote, a B2B SaaS product that offers feature request tracking via a simple online board, which can be made public or kept private.
Feature Upvote is not vulnerable to the log4shell RCE issue. Here’s a full report of our investigation.
User onboarding is a system that helps your customers start receiving value from your product. Your customer will never get to experience your fantastic product without the right system to get them there.
A straightforward way for product teams to interview customers – and gain better product insights.
By Liz Painter
Here at Feature Upvote, this is a question that’s intrigued us for some time. Should you make your SaaS self-service? So your customers can clearly see your pricing on your website and easily try out your product for free?
Getting useful user feedback helps you build better products. But how can you do this in a quick and simple way? Particularly if you don’t have the budget for testing labs and a big customer support team?
This is the story of how our company tracks feature requests. We share what worked, what didn’t and what we use now. We look at spreadsheets, Jira, Trello and UserVoice.
We love reading newsletters and blogs, but there’s nothing quite like belonging to a community to make you feel better about yourself and your job! There’s other people out there, like you, who can help you and who you, in turn, can help right back.
We’ve brought together a list of all the best Slack apps and integrations, as suggested by product managers. We have apps and integrations for collaboration and productivity, roadmapping and feedback, fun and friendship, and more.
In this article I look at 5 ways you can get manageable product suggestions from your team in a way that leaves you feeling calm, informed, and ready to nail that roadmap.
The pressure to release new features for your software product can be considerable, particularly considering you’re probably deploying changes to your site daily, if not hourly. However, in this article we look at what you might do instead, with better results for your company.
You have lots of feature requests for your product. How do you know which should be added to your roadmap? And which should be ignored? Here are some tips.
Do you get a lot of customer feature requests? Some are great, but many aren’t. You need to say no in a way that doesn’t upset your customers. Here are 5 tips.
If you’re a product manager using Jira then this article is for you. We look at using Jira across multiple teams, collecting feedback, adding roadmaps, avoiding complexity, managing issues and integrations.
I learnt these lessons: Direct customer feedback is invaluable; don’t be afraid to pivot; strategic planning should include content; only build features with proven value.
On the shoulders of giants, we’re building Feature Upvote.
As a software product manager, how should your team prioritise between bug fixes and adding new product features? Back in 2000, Joel Spolsky created the Joel Test, a 12-step list to better code. We’ll start here.