Conducting Customer Interviews
A straightforward way for product teams to interview customers - and gain better product insights.
By Liz Painter
A straightforward way for product teams to interview customers - and gain better product insights.
By Liz Painter
You can now export your data as an Excel file. This removes some headaches some of our customers have reported with getting Excel to play nicely with our CSV export.
Over the past year, workforces everywhere have largely gone remote. Today, it is looking as if this may become the norm, at least for the near future. There are certainly benefits to this. Remote workers enjoy the flexibility and lack of commute. Remote team leaders are more empowered than ever to recruit talent on a global scale. That said, some clear challenges have arisen.
By Linda Ferguson
We'd love to share your experience with all our customers. How has Feature Upvote improved your company?
Our throttling system detects when too many votes come too quickly for a suggestion, and starts silently ignoring some of them. You can now set how strict our throttling should be - or turn it off altogether.
When viewing a suggestion as a moderator or admin, you can add a private note. This is a free-form field to add any notes you want about the suggestion. It is only be visible to moderators and admins.
We've given our one-click moderation a small but important improvement. Now you can choose what status is assigned to a suggestion when it is approved for voting and commenting.
Now you can change the ordering of statuses on your feedboard board to be more logical. The ordering you choose will be respected anywhere statuses are listed.
Your board comes with a set of built-in statuses. Your workflow might have additional statuses you’d like to add, such as “In progress” or “In testing”. Custom statuses allow you to add these to your feedback board.
You can set a default filter to control what suggestions are seen by first-time visitors.
You can now add your own Google Analytics account to your feedback board. Find out useful info such as which pages get the most organic traffic.
Here at Feature Upvote, this is a question that’s intrigued us for some time. Should you make your SaaS self-service? So your customers can clearly see your pricing on your website and easily try out your product for free?
These are unusual times, and many of us are now working remote. This brings its own challenges, but a good tool set can help. We've asked product management for their recommendations.
Getting useful user feedback helps you build better products. But how can you do this in a quick and simple way? Particularly if you don't have the budget for testing labs and a big customer support team?
Your users can now access your private board using a shared URL instead of a shared password.
This is the story of how our company tracks feature requests. We share what worked, what didn't and what we use now. We look at spreadsheets, Jira, Trello and UserVoice.
We love reading newsletters and blogs, but there's nothing quite like belonging to a community to make you feel better about yourself and your job! There's other people out there, like you, who can help you and who you, in turn, can help right back.
We've brought together a list of all the best Slack apps and integrations, as suggested by product managers. We have apps and integrations for collaboration and productivity, roadmapping and feedback, fun and friendship, and more.
In this article I look at 5 ways you can get manageable product suggestions from your team in a way that leaves you feeling calm, informed, and ready to nail that roadmap.
We've brought together a list of the best blogs and newsletters for product managers that need to level up quickly – like we've needed to over the past few years.
The pressure to release new features for your software product can be considerable, particularly considering you're probably deploying changes to your site daily, if not hourly. However, in this article we look at what you might do instead, with better results for your company.
You told us that you wanted the option to disable your feedback board, and all suggestions on it, from being indexed by Google. You can now.
Being ambitious and aiming for fast growth are qualities usually celebrated in business circles. However, is there a downside to such a strategy, particularly in human terms? We think so.
You told us through our own feedback board that you wanted to be able to turn off moderation of comments and suggestions when you trusted contributors. We listened and got to work.
Read our tips on getting and managing feedback from beta testers. We look at when you should ask for feedback, which tools will help you gather and manage feedback, and when you should iterate based on feedback.
When you have more than one feedback board your customers occasionally add suggestions to the wrong board.
You can now filter suggestions by tags, to make browsing similar ideas easier.
In this article we'll look at 4 software options that help you collect and organise feature requests. We'll look at the pros and cons of each option and point you in the direction of useful resources.
You have lots of feature requests for your product. How do you know which should be added to your roadmap? And which should be ignored? Here are some tips.
Do you get a lot of customer feature requests? Some are great, but many aren't. You need to say no in a way that doesn't upset your customers. Here are 5 tips.
If you're a product manager using Jira then this article is for you. We look at using Jira across multiple teams, collecting feedback, adding roadmaps, avoiding complexity, managing issues and integrations.
With the power of our Zapier integration, you can connect Feature Upvote to 1,000+ other apps, including Asana, Aha!, productboard, Zendesk and Discord.
I learnt these lessons: Direct customer feedback is invaluable; don't be afraid to pivot; strategic planning should include content; only build features with proven value.
On the shoulders of giants, we're building Feature Upvote.
After taking onboard your feedback, we've made our search smarter and easier to use.
As a software product manager, how should your team prioritise between bug fixes and adding new product features? Back in 2000, Joel Spolsky created the Joel Test, a 12-step list to better code. We'll start here.